Information systems outsourcing satisfaction: some explanatory factors
نویسندگان
چکیده
منابع مشابه
Information systems outsourcing satisfaction: some explanatory factors
Purpose-The present study analyses IS outsourcing success, measuring the latter according to the satisfaction level achieved by users and taking into account three success factors: the role played by the client firm's top management; the relationships between client and provider; and the degree of outsourcing. Design/methodology/approach-A survey was carried out by means of a questionnaire answ...
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ژورنال
عنوان ژورنال: Industrial Management & Data Systems
سال: 2015
ISSN: 0263-5577
DOI: 10.1108/imds-01-2015-0030